Refund Policy

UNCLAIMED BOXES:

Pickup responsibility: To receive the freshest produce possible from PSFH and our producers, the Farm Box subscriber must pick up their box at their designated pickup window and location. 

Unclaimed box policy: It is our policy that any unclaimed boxes are donated after the designated pickup window closes. 

Refund policy: PSFH does not offer refunds for unclaimed boxes or coordinate pickup times outside of pickup windows. 

UNSATISFACTORY OR DAMAGED ITEMS:

If an item in your Farm Box is received in unsatisfactory condition, arrives damaged, or is the incorrect item, please reach out to farmbox@pugetsoundfoodhub.com for resolution. We want you to love what you get!

HOME DELIVERY: please reach out if your box was stolen or did not get delivered so we can make it right. Puget Sound Food Hub is not responsible for food items not brought indoors promptly or stored improperly after drop-off. If we are unable to deliver your box due to insufficient address info or blocked access,  you will be charged without receiving your box.  .